Bitmoji stuck at preparing to teleport

[Kpostel26]

I tried to update my bitmoji face on my Fitbit Versa to match my current outfit, etc. The watch face just had a spinning dotted circle and the app on my Galaxy S8 was just stuck at preparing to teleport. It would not budge after about an hour. 

I've  reinstalled the app on my phone which didn't not make a difference. I also factory reset my Versa. No change again. I know I have/had all of my accounts properly linked as this was working previously. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Kpostel26. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the details of the difficulty you're experiencing with updating the Bitmoji clock face. Thank you for your efforts. Some clock faces may take a long time to update. I recommend connecting the watch to Wi-Fi when installing or updating the clock faces.

Keep your phone close to your watch during the process, and make sure the Fitbit app continues to run in the background. For more information, please see this help article: How do I change the clock face on my Fitbit device?

Let me know how it goes. 

[BajanShorty]

Same done it on WiFi and off WiFi. Factory reset and all. It can load all other clock faces in less than five minutes but the bitmoji clock nada. Extremely frustrating since it is my favorite clock face and I am more reactive with the app when I use it. Please fix this huge error immediately.

[LiliyaFitbit]

Hi @BajanShorty, thank you for your reply. 

I appreciate your efforts to resolve the issue. I am sorry to hear you are going through this situation. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions. 

I'll be around if you need further assistance. 

[jenhuffharmon]

Was this resolved?  I am having the exact same issue and I've tried everything. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @jenhuffharmon. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing that you're experiencing the same issue. Thank you for your efforts to resolve it. I see that you followed the instructions shared by one of the Community members in this post and were able to resolve the issue. 

I'll be around if you need further assistance. 

[Irshrose10]

I have an ionic and I am having the same problem.  I have tried EVERYTHING.  Obviously this is a common problem, will there be some kind of patch or something to fix this?

Moderator edit: format

[jenhuffharmon]

Another user suggested going into your phone bluetooth settings,
disconnecting versa, reconnecting it to bluetooth. I disconnected versa,
turned off bluetooth, rebooted my phone, turned bluetooth back on and
reconnected versa. It's been working great ever since.

[Irshrose10]

Thank you for your help.  I tried to do exactly what you said.  I am currently stuck on teleporting (again) and have been for the past 20 minutes 😕

[BajanShorty]

Hi. Yes it was resolved.

[Vfajardo]

I have tried with and without wifi.. uninstalled the app and re installed.. and disconnected my fitbit from my phone.. and tried everything else in this thread.. I'm just always stuck preparing to teleport

[SWSpring]

I'm having the same problem: stuck on preparing to teleport the bitmoji clock face.

I tried updating all the apps, deleting and reinstalling the fitbit app and connecting the watch to wifi with no effect. Help?

[BG1124]

Mine too is stuck at this stage and won't update bitmoji.  I've tried all the suggestions Ann's have finally given up. 

[Tbeach42]

I’m having the same issues with my Fitbit and bitmojie the past 4 days.  I’ve tried all the suggestion in this thread but none of them worked. I should I reset everything to factory settings? I’m not sure what to do.  

[Mellamella]

Having this same problem! Did you ever solve the problem? If so, please let me know! Thanx