Black Fitbit versa screen after updating

[altermc]

After I updated my Fitbit versa my watch completely died, I tried to charge it but still nothing. I tried the reset and now it is going back and forth between the logo and a black screen and still nothing. 

[SunsetRunner]

Hi @altermc , time to contact Customer Support, cause this is not normal at all. Regards kuzibri

[MrsApricot]

I’m having the same problem. My versa will work while on charger, but will turn off after a couple of minutes off the charger. It had a full charge. I’ve managed to do a factory reset, remove it from my Fitbit app, then re-add it, but that’s done nothing. It’s not a syncing issue; it’s definitely a battery issue. 

[SunsetRunner]

Hi @MrsApricot , see my post above yours, regards kuzibri

[MrsApricot]

Thanks. I’ve clicked that link, but nothing was helpful for my problem. 

[SunsetRunner]

Hi @MrsApricot , now you should be able to reach CS, regards kuzibri