Black lines on screen.

[SunsetRunner]

Super disappointed I have a few black bars down the middle of my new Fitbit Versa screen. I did restarted it as directed but the bars didn’t disappear. How do I exchange/get it fixed under warranty?? 

Moderator edit: subject for clarity

[NellyG]

Hi @SunsetRunner  I have flagged a moderator to come and help you.

[LiliyaFitbit]

Welcome to the Fitbit Community @SunsetRunner . It's nice to see you around @NellyG.

@SunsetRunner I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Versa screen showing a few black lines. I totally understand how you are feeling and I am here to help you. Thank you for your efforts to resolve the issue by doing a restart. Have you tried to switch to a Fitbit clock face: How do I change the clock face on my Fitbit device?

I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

@NellyG thank you for your support!

If you have any questions, feel free to let me know.

[SunsetRunner]

I changed the clock face and the lines are still there. 

[LiliyaFitbit]

Hi @SunsetRunner, thank you for your reply. 

I am sorry to hear the issue persists after changing the clock face. I appreciate your efforts to resolve this. Our Support team will be contacting you shortly in order to assist you further with this issue. Please keep an eye on your inbox. 

I'll be around if you need further assistance. 

[Abelpa]

I’ve got this issue too

[LiliyaFitbit]

Welcome to the Fitbit Community @Abelpa. I am sorry for the delayed response.  

Thank you for letting me know that you're experiencing the same issue. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please continue working with them.

If you have any questions, feel free to let me know.