Black screen after factory reset (Versa 2)

[Akanak]

Did a factory reset and it powered down. Will not turn back on. Did not vibrate when put on the charger. Pressed the side button repeatedly to make sure it’s not stuck and have pressed and held. Nothing happens. Battery was well charged before the factory reset. Wasn’t having any problems until now. WTF. Help!

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Akanak. 

Thank you for sharing all these details about the inconvenience you've been having with your Versa 2 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

Have a good day. 

[ThePooge]

I have the same problem plus I'm getting the red exclamation point.

I always charge my Versa every morning so it wouldnt have been below 50% before the software update.

Maybe a ploy to get the new fitbit for Christmas. 

[Akanak]

I’m going to give a little update for anyone reading this later, who might be experiencing the same thing. After some research, this is, unfortunately, a known thing and after dealing with customer service, I was told that Fitbit warranty would be in touch. My perfectly functioning watch (before the factory reset) was out of warranty so Fitbit offered me 35% off to purchase a new one to replace it. Basically it’s not fixable and is now dead. I was sooo upset. That’s it. The end. 😡 Clearly there is a problem with the operating system that doing a factory reset triggers in some watches. Even so, there’s “nothing” they can do. 😡 THANKFULLY, I looked through my emails and had purchased an extended warranty when I bought my Versa 2 and asurion sent me a gift card to replace it. My advice? Spend the extra $ for insurance if you buy a Fitbit. 

[ThePooge]

Hi Akanak,

No extended warranty here as this Versa replaced a previous Versa that was sent back to Fitbit as the original stuffed up.

Well that's my relationship done with Fitbit sadly. I'll give the Samsung watch a go this time and hopefully there won't be any firmware updates that bugger up a perfectly working watch conveniently close to Xmas.

[DavideFitbit]

@Akanak Thank you for your reply and for sharing your experience with this. 

I'm sorry to see that that it was possible to resolve it. It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they need to adhere to the official warranty policy, this would start counting from the original date of purchase.

It's good to know that you were able to find the extended warranty you had purchased. Thank you for taking the time to share your feedback about the watch. Comments from users are always useful to continue to improving the quality of products and services.

@ThePooge Even if you don't have extended warranty, I still recommend that you continue the communication with the Customer Support team so they can let you know how to proceed or if there are any options available for you. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a good day.