Black screen after reset

[Emkate26]

I was trying to pair my fitbit with a new iPhone 8, and was having trouble so I did a factory reset on my Fitbit Versa. At this point it was still plugged into the charger. Now I am unable to get anything to come up on the screen. It is black. I have tried holding buttons for 10 seconds and putting it back on the charger. What’s my next step?

[NellyG]

Hi @Emkate26 Try another Factory Reset (usingbthe buttons - see below) If that doesnt fix it please come back here.

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[Emkate26]

The watch is not responding to any button clicks or being connected to the charger.

[Sarah640]

Hi there, ive been having same problem, my versa was working fine, went flat so popped it on charger and hasn't charged since, black screen, sometimes logo appears them disappears wont charge, tried everything others suggest from plugging charger in computer to cleaning terminals to restarting, nothing works my fitbit versa is only 11mths old disappointing

[MrsMasters_]

I have had this issue today. 

Watch was 4 hrs fast and my HR way too high. Did the sync on phone, then did the 3 button reset - no different. Then did the shutdown in the watch - no difference. Left it shutdown charged it, turned it back on just the same. Factory Reset through the watch and now have the black screen. Wont turn on no matter what I do. Watch is only a year old. Help !