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Black screen after swimming

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‎05-28-2020 21:35

‎05-28-2020 21:35

My versa 2 limited edition is not working at all, after swimming the screen went black and the watch is not charging  or responding to anything. I got my versa2 in November 14, I have my old Versa an never had a problem at all.  Is not first time swimming with my versa2. Please can you help me on what to do or if your warranty covers my watch. Thanks 

 

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‎06-17-2020 19:59

‎06-17-2020 19:59

Any updates bc this happen to line today also! Tried resetting and still black screen.  

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‎06-17-2020 20:58

In response to April97

‎06-17-2020 20:58

Hi 👋 

I called customer service and after fallowed all their instructions like reset and plug the watch still black and not responding they decided to replaced it good thing I was under the warranty and they sent me a new tracker, I had to keep the original bands and charger. I hope you have good luck too and they could fix your problem. 

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