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Black screen after update

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‎09-20-2020 19:13

‎09-20-2020 19:13

I updated my Versa and now it has a black screen. I’ve tried charging, cleaning, resetting. Nothing I’ve Contacted Fitbit and they offered 35% off. Are you kidding me?? It was fine before the update. I don’t care if it’s out of warranty, you are paying for a replacement Fitbit!!!  I bet Apple or anyone else takes responsibility for their mistakes. 

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‎09-20-2020 20:23

‎09-20-2020 20:23

Hi @39Catray, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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