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Black screen on Versa after factory reset

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‎03-12-2020 04:05 - last edited on ‎03-16-2020 17:24 by

‎03-12-2020 04:05 - last edited on ‎03-16-2020 17:24 by

Hi,

I used factory reset but now it completely shows black screen. Not even showing percentage while charging..Please help me to get out of it..

Is there any service center in India for Fitbit.. Please reply ASAP...

 

 

Moderator edit: subject for clarity

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8 REPLIES 8

‎03-16-2020 17:22 - edited ‎03-16-2020 17:23

‎03-16-2020 17:22 - edited ‎03-16-2020 17:23

Welcome to the Fitbit Community, @RashmiChaudhari. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your Fitbit Versa is showing black screen after factory reset. I totally understand how you are feeling and appreciate your efforts to resolve this. While Fitbit doesn't have any physical repair centers, I could see that you got in touch with our Support team about this and that they were able to help you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-16-2020 17:31

In response to LiliyaFitbit

‎03-16-2020 17:31

This happened to me too. I did a factory reset on my Versa watch and it turned blank screen. Its not booting now after I pressed the buttons. Kindly help please.

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‎03-17-2020 00:45

‎03-17-2020 00:45

I have the same problem. Why I tried to restart the Fitbit Versa was that it started to change screen by itself all the time. First it showed the exercise screen, then the notification screen, then another screen while it vibrated when it changed screen. Very irritating so I decided to restart it. It punished me with a black screen and it will not start again 😞  

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‎03-17-2020 17:50

In response to MossMalin

‎03-17-2020 17:50

Welcome to the Fitbit Community, @Moykee @Moykee.

 

Thank you for joining the thread and sharing that you're experiencing the same issue with your devices. 

 

@Moykee thank you for your efforts to resolve this. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide you a solution. You will receive an email from them soon.

 

@MossMalin I understand that this can be very frustrating and appreciate your troubleshooting efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-17-2020 18:09

In response to LiliyaFitbit

‎03-17-2020 18:09

My Versa did the exact same thing.  I found your support section extremely helpful.  I even called my wife to say how amazing your assistance was.  I expected lots of trouble but you all handled my case like a champ.  Thank you. Let's hope my next Versa lives longer than 5 months! It's been a blessing. 

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‎03-17-2020 18:46

In response to Toddmo

‎03-17-2020 18:46

Hi @Toddmo, it's nice to see you again in our Community Forums. 

 

Thank you for joining the thread and sharing your experience with our Support team regarding the same issue with your Versa. I am glad to hear that you had a great experience with them and you were sent a replacement. Thanks so much for your feedback as it's really important to us. I hope you continue enjoying the Fitbit experience without any issues.

 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

 

Keep on visiting the forums!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-18-2020 01:51

‎03-18-2020 01:51

Hi,

 

I have a similar problem, which relates to reseting/shuting down and restarting the Versa. My Versa won't start any more after I shut it down.

 

The reason for me to shut it down was that my wallet did not find my card any more. In the app on the phone I could see my card and my previous purchases, but my Versa did not have any card stored.

 

I thought restarting the Versa would solve this connection/syncing issue. Shutting down the Versa however, did it permanently.

 

I would appreciate if you could post the solution here, as this seems to be a common issue. I can also contact the support, but I understand that they are very busy due to this global situation.

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‎03-18-2020 05:55

‎03-18-2020 05:55

I found a solution here in the Community that said hold all three buttons (15 sec - 15 min) until the logo reappeared.

 

For me the logo came at around 20 sec. and disappeared. Then I pressed the back button for another 3 sec to turn it on.

 

Now it seems to be working! 🙂

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