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Black screen on brand new Versa 2.

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‎04-03-2021 12:02 - last edited on ‎04-07-2021 05:05 by Fitbit Moderator

‎04-03-2021 12:02 - last edited on ‎04-07-2021 05:05 by Fitbit Moderator

My brand new versa 2 has a black screen. This has happened multiple times and after I hold the button for 3-5 minutes it will turn back on.  This has happened since purchased in March 2021 multiple times. Now I can’t get it to turn on.  Help please!  Thank you in advance!

 

 

Moderator edit: format

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3 REPLIES 3

‎04-03-2021 14:39

‎04-03-2021 14:39

I had the same issue! Were you able to find a solution?

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‎04-03-2021 15:13

‎04-03-2021 15:13

I'm currently having the same issue and I've only had it a month.

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‎04-07-2021 05:08

In response to Moon419

‎04-07-2021 05:08

@Mdance @Ka0877 @Moon419 Welcome to our Fitbit Community. I totally understand how you feel since the screen of your Fitbit watches have gone black and won't turn on. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

Please confirm if you guys have restarted your watches as advised in this help article.

 

See you around.

JuanJo | Community Moderator

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