Black screen on my Versa 2

[Hinano]

I have had my Versa 2 for less than 3 months. I now have a black screen and can not access any data on my watch. I've trying holding the Back Button on the watch for several seconds but this does not work. What else can I do?

Moderator Edit: label

[LiliyaFitbit]

Welcome to the Fitbit Community, @Hinano.

Thank you for sharing the details of the issue you’re experiencing. I appreciate your troubleshooting efforts and recommend trying the following:

1. Confirm the steps to restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

By the way, I've moved your post to Other Versa Smartwatches board so we can keep our forums organized.

Let me know how it goes.