Hi, if you want to do a factory reset, this is possible by pressing and holding All Three Buttons together untill you feel a strong vibration and then release only the right lower button. Before doing that, I would suggest to contact Customer Support first, maybe they send you a replacement. The other reason for not directly performing a FR, is that your Versa is reset to Factory Settings and, thus, behaves like it's never been used before and you will need to do that all over again.
