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Black screen, tracks steps but not sleep-Versa 2

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‎06-10-2021 09:21 - last edited on ‎06-10-2021 19:03 by Fitbit Moderator

‎06-10-2021 09:21 - last edited on ‎06-10-2021 19:03 by Fitbit Moderator

About 6-8 weeks ago the screen on my Versa2 went out. I will track steps and sync to my phone but I have a Black Screen!! It’s pointless. It doesn’t track sleep or sync with messages on my iPhone. I just need it to be replaced. I e only had it 6 months!!! 😡 

 

Moderator edit: updated subject for clarity

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‎06-10-2021 19:02

‎06-10-2021 19:02

Welcome to the Fitbit Community, @Queeen.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to resolve them before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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