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Black screen won’t start or reset

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‎09-30-2019 00:55

‎09-30-2019 00:55

Fitbit just showing black screen, get the divine for approx 3 seconds when first put on charge then nothing, won’t reset, charger is working fine as tried it with another device, cannot update while it’s like this

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‎09-30-2019 00:58

‎09-30-2019 00:58

Hi @MarkWiganparker 

 

Suggest you contact support: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs as they have all the technical know how & tools to assist you to hopefully resolve this,

Blaze, Surge, Ionic and Versa1. I am not a FitBit employee.
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