Blank screen even after troubleshooting suggestions

[ConH]

I have had a blank screen on my Versace for last 24 hours. I have tried multiple times to restart as per instructions (holding left back and bottom buttons) but watch does not respond. I can’t restart watch from settings as I can’t see screen. The watch is syncing with App but with blank screen I have no functionality.

Appreciate any further advice or support.

thanks

[Marrrmaduke · Accepted solution]

@ConH I saw posters who were attempting 3-button reset for 10 hours straight to finally succeed - it seems like it's extremely difficult to perform on Versa 1. If you're not successful with the factory reset, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page.

[ConH]

Thanks @Marrrmaduke I’ll contact Customer Support and keep you posted

[ConH]

@Marrrmaduke - thanks again contact Customer Support and tried the 3 button reset with service person. This didn’t work so Fitbit providing 2 options via email for me to choose, being replacement of watch or 50% discount on the value of Versa against purchase of new Fitbit

[Marrrmaduke]

@ConH That's good news! 😄