Blood oxygen sensor on new versa 3 not working

[Martistea]

I got my new versa 3 about a week ago and it hasn't given me a blood oxygen result since I started wearing it. I wear it all the time. Only time I don't is when I am charging it. Any suggestions 

[Guy_]

Hi @Martistea - in the Fitbit App Gallery tile make sure you have the SpO2 tracker app installed and you get a decent sleep.

After syncing a few times in the morning, swipe the watch face left and tap the Today app, scroll down to Oxygen Saturation tile and it may show you the information. If the tile is missing head to the end of the tiles and tap Edit to add it.

Note: this feature may not be available in all countries   

SpO2 signature clock face availability information per country

How do I track blood oxygen saturation (SpO2) with my Fitbit device?

PDF Fitbit SpO2 User Manual

[Martistea]

The widget is there but no information for 2 weeks. I have synced the phone and fitbit 10 times in a row and still nothing.