Blue lines running down screen for a few days now it is jumping around between screens and not worki

[JanineCul]

My versa developed blue lines running down the sides like pixel issues. Reset it did everything failed to get rid of them now a few days later it keeps jumping between screens erratically and will not read my heart rate or steps- pretty much a year to the day since it was purchased- fairly disappointing and have posted this on the forum but no response from Fitbit team 😳😳😳

[NellyG]

Hi @JanineCul Have you contacted Support? Fitbit Support  

If you have tried restarting it several times, and tried a factory reset (settings app on the watch and scroll down to About) then there is nothing more you can do.

Restart your tracker  

[JanineCul]

Thanks for the advice- it died pretty much totally today so off to purchase something else .... not a versa as clearly one year is not a great life span 😳😳

Warm regards Janine.... Please note Sent from my iPhone -

[Obs]

My Versa did the same as yours and then went totally black a couple of days ago, however now it is still able to be synced so there is still life inside....I am hoping to resurrect mine but if not I will go and buy another brand

[JanineCul]

Here’s hoping for you !! Mine has now had the three lights on the day which provides heart rate die and it constantly jumps between screens in an erratic manner 😳 I have reset it done everything possible but it is going to the bin and I will be purchasing another brand as a year of life is simply not good enough value for the cost

Warm regards Janine.... Please note Sent from my iPhone -