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Blue vertical lines showing across the display

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‎05-25-2019 08:20 - last edited on ‎05-25-2019 19:16 by Moderator Alum

‎05-25-2019 08:20 - last edited on ‎05-25-2019 19:16 by Moderator Alum

Here’s what happens when I do a factory reset and try to pair my Fitbit back to my iphoneHere’s what happens when I do a factory reset and try to pair my Fitbit back to my iphone

 

 

Moderator edit: subject updated for clarity 

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‎05-25-2019 17:50

‎05-25-2019 17:50

@Mnbassin I'm afraid it's dead. I am flagging your post for Customer Support assistance.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎05-25-2019 19:19

‎05-25-2019 19:19

Hello @Mnbassin, thank you for sharing this picture. I'm sorry to see you've been having trouble with the display. 

 

It is usually helpful to perform a restart whenever you have any inconvenience with the display; make sure that you've tried this procedure already. However, I've sent your information to the customer support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. I hope everything goes well. 

 

Keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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