Bluetooth drops connection when playing music

[gemlenz]

When I try to play my music via blue tooth headphones and my Versa the connection drops or is weak. When I use the same headphones with my iPhone there are no issues. Is this a problem with Fitbit technology, or it a faulty device? Any suggestions?

Moderator edit: format

[JuanJoFitbit]

@gemlenz It's great to see you in our Fitbit Community! I'm sorry to hear that the Bluetooth connection between your Versa and headphones is weak.

Please restart your Versa as described in this help article. This will refresh your tracker internally. After this, try connecting your headphones again to your Versa and see if the issue gets fixed.

Keep me posted on the outcome! 

[gemlenz]

Thx for the reply. I've tried restarting the Versa, as recommended. Signal
still dropping. Is it possible to get a replacement to see if that
particular watch is faulty?

[JuanJoFitbit]

@gemlenz I'm sorry for the late response. However, I appreciate the time you took in trying the troubleshooting steps listed above.

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any doubts!