help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Bluetooth earphones stuck on 'pairing' to versa after update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-16-2019 15:17

‎11-16-2019 15:17

I recently updated my versa and it removed all the bluetooth connections attached to it. Other devices I've added back to my Versa with no problems but the earphones I use while exercising always get stuck on the 'Pairing to x' screen.

 

I've tried basically everything, restarting the versa, disconnecting the earphones from my phone etc. Still stuck on pairing. Don't know whats going on my Versa can connect to other devices just fine and my earphones can connect to other phones, laptops etc normally as well but whenever I try to connect them to eachother, it screws up.

 

Any ideas?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-17-2019 12:04

‎11-17-2019 12:04

Welcome to the Fitbit Community, @fraser14.

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with connecting your Bluetooth earphones to your Versa after the recent update. Thank you for efforts to resolve this and letting me know that you've already tried to restart your watch and followed the instructions to pair new Bluetooth device. Our team is aware that some users experience difficulty connecting the third-party headphones, and we are actively working in order to have a solution released soon. I am sorry for any trouble. I appreciate your patience and understanding while we work to improve your experience.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes