Bluetooth headphones not connecting with Versa.

[GLPNE73]

Hi, I am hoping someone out there can help me out...as Fitbit support seem to have been failing for the past six weeks...

So I have a Versa and Skullcandy headphones. Initially this worked well, but after a couple of weeks, the watch couldn’t connect to the headphones, sticking at the ‘Pairing JIB Wireless screen’, with rotating blue lines. So I assume at this point the watch or the headphones are faulty...test this out. Watch connects fine to other Bluetooth devices, speakers etc, so it must be faulty headphones...except they connect perfectly well to my phone/IPad etc.

I raised this with Fitbit support over a month ago, and they are ‘looking into it’. 

Any ideas?

Thanks in advance.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @GLPNE73, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, if your headphones are not connecting to your Versa, I would like to suggest you the following:

1. Remove the wireless headphones from the Versa. 
2. Remove the wireless headphones from any other device where you have paired them. 
3. Restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen.
4. Restart your headphones according to the manufacturer instructions. 
5. Make sure there's no other Bluetooth device around and try to set the headphones with your Versa again:
   1. Start by activating pairing mode on your Bluetooth headphones, speaker, or other audio device.
   2. On your watch, open the Settings app and then scroll down and tap Bluetooth.
   3. Tap + Audio Device. Your watch searches for nearby devices.
   4. When your watch finds nearby Bluetooth audio devices, it shows a list on the screen. Tap the name of the device you want to pair.
      

      When pairing is complete, a check mark appears on the screen.

      

I hope this can be helpful, give it a try and let us know in case you need anything else. 

[GLPNE73]

Hi,

Thanks. I have tried this and many other fixes. The issue is that while the Versa will find the JIB headphones, it will not complete the pairing. I have removed the headphones when nothing else with Bluetooth is close by and it does exactly the same.

My official feedback from Fitbit is simply wait and see. It’s a bug and they will fix it...eventually.

Thanks again.

Sent from my iPad

[GLPNE73]

[DRBenny]

I have exactly the same issue between a Versa and Skullcandy headphones....for a few weeks they connected via bluetooth and it worked great, but then without removing the headphones as a device they were no longer connected and no matter what I try I cannot connect them.  The Versa does "see" the headphones and tries to connect, but I just get the spinning "connecting' message that never ends.

Hopefully there will be a fix soon.

[Spencer.Whipple]

ine does the exact same but with sony sp500 headphones