Bluetooth not pairing with bose q35 headphones.

[tonytech101]

I am trying to connect my headphones to the versa. Went here for a solution before posting tried the posted solution multiple times. Still not working. Need more help.

[Amy.k.bods]

I have beats that can't be found by the versa, even though its next to it, also my Samsung tab2 can't find my versa. 

There should be away to shut down the versa and start it up again. I haven't tried this yet, but will try it. 

[Rich_Laue]

There are two ways to shut it down.

A complete shutdown through settings, hello.

How do I restart my Fitbit device?

Troubleshoot a problematic device by turning it off and then back on

[tonytech101]

I shutdown mine and restarted it along with factory reset.

[Amy.k.bods]

Think I might do a factory reset, as I was able to connect before the update. Now it's not working. The shutdown doesn't work. I unpaired some headphones and now theywont connect either now.

[tonytech101]

Any advice for me?

---

@Rich_Laue wrote:

There are two ways to shut it down.

A complete shutdown through settings, hello.

How do I restart my Fitbit device?

Troubleshoot a problematic device by turning it off and then back on

---

[Amy.k.bods]

Mine still not working after factory reset. I've had my versa less than a
week. And not working. Going to get in touch with customer service as this
is rubbish.
It might be something simple. I have seen that you have to turn all other
Bluetooth stuff off, like tablets, phones, so it doesn't get confused, but
it shouldn't be doing that with modern technology.

[Amy.k.bods]

I believe that the fitbit are accepting the in ear ones, but any type that are over ear then they are not for some reason. I have messaged customer support on Twitter. Hope they help. 

I have connected some in ear ones, but don't want those ones. They need to update the fitbit to allow these.

[Amy.k.bods]

I have now found that if you hold the on/off button it actually works and have now managed to connect them to my versa. It might be the same with the bose headphones.