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Bluetooth pairing issue with V5.0 devices-Versa 2

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‎02-14-2021 18:21 - last edited on ‎02-15-2021 18:04 by Fitbit Moderator

‎02-14-2021 18:21 - last edited on ‎02-15-2021 18:04 by Fitbit Moderator

My versa2 disconnects periodically from my headset boat rockerz 550 , when i play a song the song initially appears to be played at faster rate (1.25x you tube) then it would become slow and cracking noises are there. I used this headset with other watches it works fine. I think fitbit needs to provide a firmware update here.

 

Moderator edit: updated subject for clarity

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‎02-15-2021 18:03

‎02-15-2021 18:03

Welcome to the Fitbit Community @shubhamm.

 

Thank you for the information provided.

 

Our team is aware of this issue and is working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.


In the meantime, some users have had success putting their Fitbit device on the other wrist (on some models, preferably the same side as the receiver on the headphones).

 

See you around.

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