Bluetooth won't pair with phone

[Rshtuls]

My phone suddenly can't find my versa by Bluetooth and won't pair (but had been working fine for a long time)

[Marluken]

I am having the same issue this morning.  Seems that since the update, my  Versa is no syncing.

[SunsetRunner]

Hi, did you try to switch BT off and on again on your phone, or even switch it off and restart your phone and enable BT again? If that does not work, delete you Versa from your Fitbit app (BTW, do you have the latest version of Fitbit?) and restart your phone. Reboot your Versa and put it in the charger and connected to PC. Make sure BT on the Versa is set to on. Go to your phone's Fitbit app and press Add Device.

[PattiBuss]

When I go to delete my Versa from my Fitbit app, it says I will lose all unsyched data. This is unacceptable, since the problem I'm having is that my data from my Versa is not synching to my app 😞 

I have tried dozens of times to switch BT off and on. I have tried dozens of times to restart my phone. Nothing works. I need a solution that will work.

[SunsetRunner]

As far as I know, you will loose no data at all, cause these are stored by Fitbit. If that was not the case you would also loose your data when switching from f.i. the Fitbit Ionic to the Versa. I still have the data from my old Surge watch.

[lenny4d]

@PattiBuss  I assume there were times you managed to sync successfully (otherwise it is not possible to configure the tracker in the first place), and then it sort of stopped - and since then nothing gets it going again? Or?

* Can you confirm that your Versa is in the bluetooth paired device list? (it does not have to, with me it disappears so now and then, but the mobile app stores all the details and know to find it; I just tested it and when it is not in the bluetooth panel (unpaired), it still sync's fine. The app finds it anyway

* If you manually try to sync (pressing the sync-now 'button' in the versa panel on your mobile, does it spin for a very short time (like a few seconds), or does it spin for a long time (>> 30s) and then just gives up?

* You are not trying to sync with a 2nd device as well? If not, do you have a 2nd smartphone/tablet that you could try (or borrow a friend's, it takes very little time).

I am not sure that you actually loose your data when you remove your device from the mobile app and then set it up again, for what I know (but can be wrong!!) it recognises that it is the same user on setup and just sync's. I can't recall having lost data. But can be wrong, so don't blame me. I am not really sure if it helps.

   Instead I would (also) consider to remove the mobile app from your phone, reinstall it, log in, and try again. Before removing the Versa from the mobile app! Try that first.

@SunsetRunner  She means losing data that is on the tracker and not yet sync'd to the fitbit server 🙂

[SunsetRunner]

Hi, thanks. I never lost any data also.

[Marluken]

Did all those suggestions. Finally got it working.