10-12-2019
16:47
- last edited on
10-15-2019
18:53
by
LizzyFitbit
10-12-2019
16:47
- last edited on
10-15-2019
18:53
by
LizzyFitbit
I have been wearing my Fitbit all day and I looked down at a notification and saw blurred vertical lines on my Fitbit. It still syncs, but the display isn’t functioning. Any tips on what’s up with this?
Moderator edit: updated subject for clarity and label
Answered! Go to the Best Answer.
10-15-2019 09:46
10-15-2019 09:46
Hours later, my Fitbit completely blacked out and stopped tracking and syncing. It died!
I called customer support. I was emailed a list of troubleshooting options. None of them worked.
Called back the same day was sent replacement link for replacement or 50% off a new model.
Thank God I was still under warranty.
10-12-2019 19:09
10-12-2019 19:09
Hello and welcome @kristidove
I see your Fitbit’s display has a blurred lines on it. Have you tried restarting your Fitbit? You won’t lose data doing this. You can see how it’s done here: https://help.fitbit.com/articles/en_US/Help_article/1186/?q=Restart&l=en_US&fs=Search&pn=1
😃Please let me know if this provides an answer and resolves your issue
10-15-2019 09:46
10-15-2019 09:46
Hours later, my Fitbit completely blacked out and stopped tracking and syncing. It died!
I called customer support. I was emailed a list of troubleshooting options. None of them worked.
Called back the same day was sent replacement link for replacement or 50% off a new model.
Thank God I was still under warranty.