Bought my preteen a Versa 2 and cannot link device to the kids account

[jfdelwiche]

I bought my 12 year old a versa 2 and I am trying to link the device to his kids account - it is not an option.... what do I do about that? The only options for the kids profile are the kid activity trackers....

[Odyssey13]

Hi @jfdelwiche  the family account is for children 13 and younger. Due to laws across the world, children are prohibited from having an online account and using these devices. The Ace series was made especially to allow children six and up to use these services. Fitbit is abiding by those laws. Lying about the age is the only solution, but would create a problem since the algorithms are made based on gender, age, height and weight. So that would give completely wrong data for your child. Not sure you can change the age ,either.

[jfdelwiche]

Thank you. It is just frustrating, but I understand.