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Bought versa yesterday, already facing sync issue

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‎06-23-2018 05:33

‎06-23-2018 05:33

Hello Fitbit community,

 

I bought fitbit versa yesterday

 

Tried to pair with my G6 and worked well for couple hours.

 

When I wake up the next morning, my app does not allow me to sync with my versa. Smiley Sad

 

Any help? I tried turn off manually, and tried to on and off bluetooth.

 

Please help me from this.

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2 REPLIES 2

‎06-23-2018 05:31

‎06-23-2018 05:31

Hello Fitbit community,

 

I bought fitbit versa yesterday

 

Tried to pair with my G6 and worked well for couple hours.

 

When I wake up the next morning, my app does not allow me to sync with my versa. 😞

 

Any help? I tried turn off manually, and tried to on and off bluetooth.

 

Please help me from this.

Best Answer
0 Votes

‎06-23-2018 05:48

‎06-23-2018 05:48

Unfortunately I dont see your phone on the Supported Devices List so they may be the cause of some of your problems. However I have heard of cases where the G6 has been used pretty successfully.

Try this

Restart your tracker at least three times in a row.
http://help.fitbit.com/articles/en_US/Help_article/1186
Then go to Bluetooth Settings on your phone and unpair the tracker, turn off bluetooth and restart your phone. Turn bluetooth back on and try syncing again, making sure there are NO other bluetooth devices within range, or they are switched off.

If it is still not working, have a read of the Help Article below and work through all the checks and suggestions.
https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=Search&pn=1

 

Good luck and let us know how you go 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer