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Brand New Fitbit Versa 2 - Isn't Charging

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‎05-19-2020 13:07

‎05-19-2020 13:07

I connected my new Fitbit Versa 2 to the charger. It flickered the green logo then went black. I tried to connect to my app (had the charger) but it can't locate. It started to in the 6 seconds I had the logo, but then started searching. I have had it plugged in for 30 minutes. Is a light supposed to come on? Very frustrating. Hope there is an easy fix because I kept going back and forth between buying this and the apple watch. Help appreciated. 

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‎05-19-2020 13:09 - edited ‎05-19-2020 13:10

‎05-19-2020 13:09 - edited ‎05-19-2020 13:10

welcome to the forums!

 

Sounds to me you got a defective device. It happens. I would take it back where ever you got it and exchange it

 

Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

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1 REPLY 1

‎05-19-2020 13:09 - edited ‎05-19-2020 13:10

‎05-19-2020 13:09 - edited ‎05-19-2020 13:10

welcome to the forums!

 

Sounds to me you got a defective device. It happens. I would take it back where ever you got it and exchange it

 

Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer