Evening all,
I purchased a Versa Lite in December 2019. As with so many others, when the April update arrived it all went wrong. After messaging customer service several times and being repeatedly told to do the same things, I stopped getting a reply from customer service and a new replacement Versa Lite turned up today (customer service didn't even tell me they were sending it!).
So today I tried to set up the new Versa Lite. I tried on my Sony Xperia, and it appeared to be set up in the app however the watch itself continued to show to initial "use the app to set up". I tried deleting the device and running set up several times, however the best I have been able to do is get to the update firmware stage and the device sits with a white Fitbit logo on it, while the app just keeps telling me that the update has failed.
So next I tried on my OH's iPhone XR. OH has a Versa 2 which runs without issue, so I thought I would see if my phone was the issue. However, I came across the exact same problem.
I have tried all the usual things they tell you to do - restart the device, turn bluetooth on and off, etc.
My Versa and whatever phone I used have been on charge for the duration of the attempts, and connected to WiFi.
Has anyone else experienced this? Does anyone have a fix?
