Brand New Versa 2 Does not Sync to I phone Messages

[OliviaFit92]

Hi 😀

I received my Fitbit Versa 2 from Amazon today. I synced it to my I phone 7 Plus (IOS 13.4.1) and I am unable to receive texts notifications from my I phone but I am able to get calls. 

I read the multiple issues on the community and have followed many of the steps.

- Deleted app- re installed app. 

- Re synced Fitbit. 

- Turned on and off Bluetooth

- Changed my notifications to show previews when unlocked, and banner style to per persistent (Which I saw on the forum) 

Please kindly let me know if you have any tips. 

Thank you,

Olivia 

[Heather-S]

@OliviaFit92 Did you make sure to select Share System Notifications in the Bluetooth options for the Versa 2?  I'll also show you what my notification settings look like as well:

 

 

[OliviaFit92]

Yes I did!

Sent from my iPhone

[Heather-S · Accepted solution]

@OliviaFit92 Since that isn't working even with the proper settings, I would suggest you reach out to customer support for further assistance.  Best of luck!

[SarainSF]

I want to document, that I too, am having similar problems with my Versa syncing to my iphone X, iOS 13.4.1. I too, have applied (all) the troubleshooting listed in previous post.

Currently, my Versa is "populating" in my Bluetooth but is ultimately unable to detect my Versa.

I called FitBit, and after continued failed troubleshooting with representative, was given a case number and told engineering is continuing to work on the problem. FitBit representative encouraged me to "periodically keep attempting to sync my device..."