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Brand New Versa Not Holding Charge

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‎07-19-2019 16:35

‎07-19-2019 16:35

I bought a Fitbit Versa last year, and it broke a few weeks ago. Customer support was very helpful and replaced it with a new device. I have had the replacement device for 3 days now, and it has already died twice. I charged it to 100% the first day I got it at around 7pm, and the next morning at about 10am it was completely dead. So I charged it then at about 12pm, and the next day it is dead at about 6pm. It connects to my iPhone XR and I do have all day sync turned on, but my old Versa had all day sync (as well as a lot of extra apps) and always lasted 4-5 days on a charge. The new Versa also has one of the most basic Fitbit provided watch faces. I love the features of the newer Fitbits, but the quality of the devices is getting kind of pitiful. 

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‎07-19-2019 22:51

‎07-19-2019 22:51

Hi @emilyd995 U fortunately you will need to contact Support again. I have flagged a moderator to help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-20-2019 18:13

‎07-20-2019 18:13

Hello @emilyd995, welcome to the Fitbit Community forums.  

 

Thank you for sharing all this information about what you've experienced with the battery of your Versa lasting for 1 day.

 

Since this is a replacement watch you just received, I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

 

Keep me posted.

Davide | Italian and English Community Moderator, Fitbit


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