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Brand new Fitbit versa not connecting

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‎01-22-2020 17:50

‎01-22-2020 17:50

Just bought a new fit bit versa and am trying to connect to my iPhone 6s Plus running IOS 13.3 and its not working..I tried the suggestion from other post like going into a room with no blue tooth and deleting app and reinstalling and still can connect..need some help.

 

thanks

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‎01-23-2020 10:49 - edited ‎01-23-2020 10:52

‎01-23-2020 10:49 - edited ‎01-23-2020 10:52

Welcome to the Fitbit Community, @Fitduby. 

 

Congratulations on your new Fitbit Versa! I am sorry to hear about the difficulties you're experiencing with connecting the device to your iPhone 6s Plus. Thank you for your efforts to resolve this, I recommend confirming the complete troubleshooting instructions from this help article: Why can't I set up my Fitbit device?

 

Let me know the outcome.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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