Brand new Versa 2 continues to decline in every way after less than a month

[Colsen]

I am requesting a refund or exchange for the Versa 2 I received less than a month ago. I received a Fitbit Versa 2 at Christmas. I'd wanted a watch/pedometer that would also notify me of incoming calls, texts, chats and would remind me to leave my desk each hour to move around. After about a week notifications for texts, calls, chats quit working.

Right after that the battery refuses to hold a charge even half the time it did less than a month ago when I received it.

I called "customer service' 2 xs and went through everything they recommended. This is after I searched Utube and the Forum here for answers. Nothing works. Meanwhile, I notice new issues such as a very dim screen lighting refusing to switch to daytime mode.

Could someone at Fitbit offer a solution? Your product is not delivering what you advertise and yet you continue to advertise functions that don't work. I received a snide, non-helpful remark from my first posting and just want what you advertise. If it doesnt' work with certain Androids you should specify which ones those are. Mine is an 8. I can understand if you made a miscalculation with developing your app but refuse to believe the burden should be on the customer.

Moderator edit: format

[Rich_Laue]

Have you checked fitbits help docs for tested phones. Be aware that there are phones not on the list that perform well and a search of the android board with your phone model may be helpful. 

Which phones and tablets can I use with my Fitbit watch or tracker?

You can also check fitbit.com/devices 

Im not sure what android phone model an 8 is but there is a notification issue that recently popped up on Samsung phones with the latest Android OS. 

As for getting help from Fitbit, it sounds like you already know how, posting here will get you help from the community of Fitbit users. 

[Big_Josh]

I'm starting to think this company is just lying. I'm not the only one having problems. I walk 100 steps and it counts 128 or 158. I take 8 steps to my bathroom, and I get 174 steps. Either they knew they had a bunch of defective products or their firmware team is slacking. If things don't change for the better soon. I won't be supporting this product anymore. 

[Colsen]

Thank you for the response. However I have checked and my device is listed (I mistakenly called it Android 8 instead of Galaxy 8). Meanwhile, I continue to lose the few functions this fitbit did have. I have spent hours trying to find answers and I just wish Fitbit would step up. They need to take the responsibility for not delivering what they promised. We did not pay so much money to be a part of beta testing for a product and app that clearly wasn't ready to perform. I wish Fitbit would admit it and stop making their customers literally pay for their mistakes.

[Rich_Laue]

I have a Galaxy 8 and I find with every Fitbit app update things run smoother. I actually can't remember the last time I had as sync problem, but I'm on Sprint. 

Have you thought about contacting Fitbit?