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Brand new Versa 2 won't turn on

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‎10-30-2020 14:23 - last edited on ‎11-01-2020 21:09 by Fitbit Moderator

‎10-30-2020 14:23 - last edited on ‎11-01-2020 21:09 by Fitbit Moderator

I just bought a brand new fitbit versa 2 this morning. I've had it on the charger for close to 3 hours and no sign of life. It will not turn on or show battery percentage.

 

Moderator Edit: Clarified subject

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‎11-01-2020 21:08 - last edited on ‎08-25-2025 06:23 by Fitbit Moderator

‎11-01-2020 21:08 - last edited on ‎08-25-2025 06:23 by Fitbit Moderator

Hi @Milleram, welcome to the Community Forums!

Thanks for your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

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