help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Brand new Versa 2 wont track steps or heart rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-17-2019 09:00

‎09-17-2019 09:00

My brand new versa 2 will not track my steps or heart rate wondering how to fix! I have latest app versions and have tried restarting! Help!

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-17-2019 11:10

‎09-17-2019 11:10

Hi @Bmtuzzo  Get with customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes