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Brand new Versa Special Edition won’t work

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‎07-08-2019 12:28

‎07-08-2019 12:28

First Fitbit arrived today and bought the Versa Special Edition. Have spent a few hours trying to get it to work but no avail. It says it needs a hardware upgrade when paired with the app and has tried about 50 times to update but bombs out at 10%. Tried WiFi and Bluetooth. Getting a bit frustrated as want to use it and can’t get the watch to work at all. Any ideas?

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‎07-08-2019 15:24

‎07-08-2019 15:24

Having the same issue. Brand new versa. Cannot do upgrade. Tried on All different devices over and over Again.  Cannot update and watch is useless

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