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Brand new Versa, battery won't last 8 hours

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‎05-11-2019 20:49 - last edited on ‎05-13-2019 11:36 by Fitbit Moderator

‎05-11-2019 20:49 - last edited on ‎05-13-2019 11:36 by Fitbit Moderator

I work 12 hour nights, so I started charging my watch at 14:20 this afternoon, and left it on the charger until about 16:30. It is now 20:30, and it already down to 50%...

All-day sync is turned off.

 

 

Moderator edit: format

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3 REPLIES 3

‎05-12-2019 02:26

‎05-12-2019 02:26

Hello @AgentMohsen and welcome to the Help forums.  Sounds like a bad battery.  I think you should contact Support for more help.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎05-12-2019 02:34

In response to LZeeW

‎05-12-2019 02:34

Maybe, I am resting to factory right now to have it be nice and clean and
100% battery. If the battery doesn't last me until Tuesday or Wednesday,
I'll bring it back to Costco and swap it out for a new one.
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‎05-13-2019 11:36

In response to AgentMohsen

‎05-13-2019 11:36

@AgentMohsen Welcome to our Fitbit Community! Regarding the battery issues that your Versa is experiencing, I was able to get in touch with our Support team and was told that they're handling your case and the'll follow up via email. Please keep an eye on your email account.

 

Thank you for your help @LZeeW!

 

I'll be around if you have any questions! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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