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Brand new Versa not registering steps at all

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‎06-02-2018 05:36

‎06-02-2018 05:36

Hello.

 

I purchased my Versa 24 hrs ago and it has not registered a single step on my watch. This is why I purchased the unit. I have tried restarting the device with no help. 

 

Any suggestions?

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‎06-02-2018 07:12

‎06-02-2018 07:12

You may wish to try a full factory reset. Be sure to remove your Versa from your account and unpair it from your phone's Bluetooth settings before doing this.

 

Failing this, I would recommend getting in touch with customer support. 

Community Council Member

Nathan | UK

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