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Brand new Versa will not charge

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‎12-05-2018 21:28 - last edited on ‎12-06-2018 05:40 by Fitbit Moderator

‎12-05-2018 21:28 - last edited on ‎12-06-2018 05:40 by Fitbit Moderator

Brand new just out of Box.. Did all i  was told to. Read all reveiws.and tecs replys ...Nothing worked. Seems there are MANY problems with the charger Not sure if i am going to keep this.

Now i have to go back to rhe store.

Boooo

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎12-06-2018 06:14 - last edited on ‎01-28-2025 08:04 by Fitbit Moderator

‎12-06-2018 06:14 - last edited on ‎01-28-2025 08:04 by Fitbit Moderator

@Abbeymaysmama Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your Versa isn't charging. Try charging it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter even if you don't see any activity on the screen. After this restart your device and see how it behaves.

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-13-2018 06:56

In response to AlvaroFitbit

‎12-13-2018 06:56

 Tried all these things. But i found if i turn it over and charge it upside down it will charge. 

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