Brand new Versa won't set-up

[mandabl]

I bought a brand new Versa from Best Buy last night.  I have fully charged it and have tried several times to set it up.  The app shows that the device has been found and then shows the screen to enter the code that should show up on the Versa screen, but it does not.  The Versa screen remains at the initial set-up screen.  I have tried all of the trouble shooting suggestions with no luck.  I just switched from a Blaze to the Versa.

[SunsetRunner]

Hi, read this article how to setup your Versa. Click the link and then "Trackers and Watches". 

[JuanJoFitbit]

@mandabl It's great to see you in our Fitbit Community! I'm sorry for the late response. However, I would like to follow up on the setup issues that your Versa is experiencing.

I'd just like to know if the issue persists or if your Versa could be set up after following the instructions that shared @SunsetRunner!

If you found his post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

Looking forward to your response! 😀

[mandabl]

Thanks for the help. I tried all of that with still no luck. I returned
that Versa and got a new one. The new one has no issues at all I think
that first one has something wrong with it.

[JuanJoFitbit]

@mandabl Thank you for getting back! I'm glad to hear that the replacement Versa could be set up and it's working properly. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀