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Brand new fitbit Versa dos not install apps or watchfaces. In short: the product is useless

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‎07-20-2018 06:10

‎07-20-2018 06:10

Just received my brand new Versa and spent my last 48 hours trying to set it up and solve those issues. The watch does not install any app or watchface, getting into an infinite loop. 

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5 REPLIES 5

‎07-22-2018 06:59

‎07-22-2018 06:59

@bferreir what phone are you using?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎07-22-2018 07:06

In response to NellyG

‎07-22-2018 07:06

Hi Nelly,

Fitbit Versa + Samsung Galaxy S9+

[ ]'s

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‎07-22-2018 07:49

In response to bferreir

‎07-22-2018 07:49

Normally when an app or click fails, iIget an error message, sometimes the app even offers to try steps to fix the error. Do you get any error messages? 

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‎07-28-2018 06:56

In response to Rich_Laue

‎07-28-2018 06:56

When I reopen the app it asks me if I want to continue to install the app, if I click yes, it goes back to the infinite loop. If I choose no, I can't get the app I want 😞

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‎07-28-2018 12:00

In response to bferreir

‎07-28-2018 12:00

I had this issue on my Versa+S9 setup. Restarting the Versa seemed to fix it. (To shutdown, go on Versa go to Apps > Settings > About > Shutdown. Start it back up by pressing any button.

 

Then I went back to the Fitbit apps section on the phone app, and after hitting the "Continue to install" popup, the apps started properly installing.

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