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Brand new fitbit not working

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‎07-12-2018 13:44

‎07-12-2018 13:44

I have a brand new versa that is stuck on the "to start, download fitbit app" 

I already have the app and have set it all up on there however the data has not connected with the fitbit. 

I have switched it off and on again and it does the same thing!

Help

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3 REPLIES 3

‎07-12-2018 14:20

‎07-12-2018 14:20

Is the Bluetooth on the device you're using for the setup turned on?

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‎07-12-2018 14:36

In response to DramaQueenDiva

‎07-12-2018 14:36

Yes, the app believes it is set up, however the fitbit does not respond to anything

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‎07-12-2018 19:53

In response to Lozzaquozza

‎07-12-2018 19:53

Having a similar problem. My app won't let me set it up. The versa is stuck on the "download the app" screen. Any luck?

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