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Brand new, less than a week, screen black

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‎05-05-2019 16:55

‎05-05-2019 16:55

I'm so upset...have had less than a week, took off to change wrist band out and now the screen has gone dark. I've tried all the resets and just turning it back on but no go. It also is no longer syncing with my Fitbit app which makes sense if I can't get it to power back on. Suggestions?????

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‎05-05-2019 17:49

‎05-05-2019 17:49

Hi, how unfortunate. Try a Factory Reset. Click the link and you will find all the needed information about it. Good luck!!

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‎05-05-2019 17:55

In response to SunsetRunner

‎05-05-2019 17:55

I already said I had tried that in my original post. 

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‎05-05-2019 18:02

In response to redhdgirl417

‎05-05-2019 18:02

Hi, this was not obvious to me, cause you wrote I tried all restest. Sorry about that. Now just contact Customer Support about this unfortunate event.  They send you a DOA device.

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