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Brand new versa not working

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‎02-26-2019 16:35

‎02-26-2019 16:35

Literally got my versa an hour ago and it's not working. It's not tracking any steps. I have walked all over my house and it counted 0 steps. I am so livid

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‎02-26-2019 16:37

‎02-26-2019 16:37

Note: I have done the resetting of the versa, the resetting of my phone and still nothing. I have done this several times 

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