Breath App just disappeared-Versa

[MiltonG]

Since the last update on Dec 17 2018 Breath App has just disappeared. 

What should I do to make it appear again?

As always, I would appreciate your support.  Thanks in advance.

Happy Holidays!

Moderator edit: added label

Moderator edit: updated subject for clarity

[MarciM]

Hi @MiltonG I'm sorry to hear you lost your Relax app. Have you tried looking to see if you can still see it in the list of available apps on the mobile app? If you can see it listed, you should be able to reinstall it. Fingers crossed that does the trick for you. 

[MiltonG]

Marci, Thank you so much for your reply.  I can't see it but I also can't see any list of available apps on my mobile app.  Could you explain me in more detail, please?

Thanks in advance,

Milton

[MarciM]

I'm not sure what type of phone you have, so I'll start by pointing you to the manual page 23, which explains how to add apps. If that doesn't do the trick, please let me know what mobile os you are using and I'll see I can walk you thru the steps. 

[MiltonG]

Marci, sorry, you are totally right, I have to started saying I'm using a Samsung Galaxy S8 …

In the meantime, I'll check page 23 on the manual...  Thanks a lot for your support

[MiltonG]

Marci: I'm attaching 3 pictures of what I see on the app on my phone. 

[MarciM · Accepted solution]

Thanks for the pictures. You are looking at your account setting all up, what we need to be looking at our the settle related to your Versa. On the first picture, under devices, select Versa. From there you should see a screen that has icons for Clock Faces, Apps, Media, Wallet, How to Use...Select the App icon. At the top of the screen you should see two tabs (or something similar, I have a different mobile OS), one tab for My Apps, another for All Apps. Check to see if Relax is still listed in your 'My apps',  if not, look for it in the 'All Apps'. From there you can reinstall it. Please let me know if this works for you.

[MiltonG]

Thank you so much Marci!! Your advise worked!  

The App showed it was outdated so I updated it first and it was enough  it immediately appeared again on my Versa.

Thanks again and have a wonderful evening.

Milton