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Bright red light for heart rate and battery drain

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‎08-19-2019 22:34 - last edited on ‎08-20-2019 16:04 by Fitbit Moderator

‎08-19-2019 22:34 - last edited on ‎08-20-2019 16:04 by Fitbit Moderator

Sudden change in Versa behaviour which is now basically unusable.  Have done a full factory reset but it did not help.  Bright red light goes on where the heart rate monitor typically goes (green lights) and the whole band drains in less than 0.5 days.  Won't last through the night for sleep tracking.  Thinking of heading over to Garmin as this is my 4th Fitbit and they don't seem to last more than 18 months on me.  

 

Moderator edit: Subject for clarity 

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‎08-20-2019 16:04

‎08-20-2019 16:04

Hello @MountainZoe thanks for your post, welcome to the Community Forums!

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Versa isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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