Broken Pin from wristband

[NBires]

My wristband needed replaced on my Versa.  I have changed bands before and it wasn’t easy but I was able to do it.  This time, a pin from the wristband broke off in the Fitbit so I can’t put on a new band.  Therefore, I can’t use this $200 devise.  I have been very disappointed that Fitbit has not been helpful in resolving this.  I have always been a loyal customer and have purchased 3 Fitbit devices.  I am a Spinning Instructor and have recommended Fitbit to people in my classes. I will now encourage people NOT to purchase a Fitbit unless they resolve this issue.

[LZeeW]

Hello @NBires and welcome to the Help forums.  I broke a pin, too.  I was lucky enough that the broken part didn't get stuck in the device.  I don't know what level of lockdown you are in due to the pandemic.  My area just started letting non-essential businesses reopen to let customers inside.  I recommend trying a jeweler or watch repair shop.  These types of pins are used on other types of watchbands, so we aren't the first to experience this frustration.  I hope you get a good outcome.

[NBires]

Hi,
Thanks for the information. I already went to a jewelry store and Verizon. They were not able to help.

Sent from my iPad

[Andy-Wang]

I bought this 23mm width pin from Amazon last month, they are supposed to be the cheapest, very sturdy and durable, great for protecting my vesa https://www.amazon.com/ODERMO-Stainless-Compatible-Special-Diameter/dp/B088DTR4CG/ref=sr_1_16?dchild...

[MrsBlinky0]

This happened with my band today, also. After trying everything we could to get the broken piece out, my husband suggested taking it to a jeweler. After seeing your posts, I can save myself a trip. Thank you! My husband did eventually find a solution by using a 1/16” bit to drill a new hole next to it. I was then able to put the new band on without any problems. He said you don’t have to drill very far, in case anyone else chooses to do it, too.

[NBires]

Thanks! I took it to a second jeweler and they were able to fix it.



Sent from my iPhone