Broken Versa 2 band

[Tima12]

Has this happen to anyone I has my Fitbit versa 2 less the 2 months when the band keeps on poppin out I noticed it a few times however when running errands with my kids 2 weeks ago it happened and I didn't notice it till it was too late. I called Fitbit for a replacement they refused and clearly violated me saying it my fault but clearly thos is a manufacturers defect.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Tima12, welcome to the Community Forums.

Thanks for your post and for the details that were shared. Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

[fithippie]

Yep, didn't even have the Versa 2 for a month and the band broke.  Not durable at all, especially for a product designed to be worn during vigorous activity.