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Broken Versa 2 strap clasp

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‎02-18-2021 11:35 - last edited on ‎02-19-2021 14:13 by Fitbit Moderator

‎02-18-2021 11:35 - last edited on ‎02-19-2021 14:13 by Fitbit Moderator

The rubber clasp to hold excess strap down and stop the watch from falling off has broken.

 

I’ve tried super glue and neoprene but nothing will put it back together.

 

I don’t need a whole new band, that doesn’t seem particularly eco friendly! Where can I find a strap clasp replacement for Versa 2 rose gold? Amazon seem to sell knock offs but only in black... surely Fitbit themselves must have spares?

 

Moderator Edit: Clarified subject

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‎02-19-2021 14:12

‎02-19-2021 14:12

Hi @clairecc, welcome to the Community Forums.  

 

I'm sorry to know that you're still experiencing difficulties with the clasp of your Versa 2 wristband. Because this is a hardware issue, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance. If your device is under warranty, you may be eligible for a replacement band.

 

I'll be around if you need anything else.

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