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Broken band Versa

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‎12-22-2019 02:57 - last edited on ‎12-16-2022 11:26 by Moderator Alum

‎12-22-2019 02:57 - last edited on ‎12-16-2022 11:26 by Moderator Alum

My Versa is only 10 months old and the band snapped, can I get it replaced as it's under 1 year old?

 

 

 

Moderator edit: subject updated for clarity

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‎12-22-2019 03:23

‎12-22-2019 03:23

That should be possible. The warranty terms (see: https://www.fitbit.com/legal/returns-and-warranty ) have a few clauses to be aware of, such as the shop you got it from needs to be on fitbit's approved list.

 

Best thing to do is to contact customer support. They can check and sort it out for you: contact.fitbit.com 

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2 REPLIES 2

‎12-22-2019 03:23

‎12-22-2019 03:23

That should be possible. The warranty terms (see: https://www.fitbit.com/legal/returns-and-warranty ) have a few clauses to be aware of, such as the shop you got it from needs to be on fitbit's approved list.

 

Best thing to do is to contact customer support. They can check and sort it out for you: contact.fitbit.com 

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‎12-22-2019 03:46

In response to SteveH

‎12-22-2019 03:46

Thanks for your help

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