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Broken wristband

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‎01-22-2020 01:04 - last edited on ‎01-22-2020 19:42 by Fitbit Moderator

‎01-22-2020 01:04 - last edited on ‎01-22-2020 19:42 by Fitbit Moderator

Hi Fitbit team, 

my Fitbit band has broken under a year of purchase. As it is still under warranty I would like to understand the replacement process.

 

Moderator edit: Subject for clarity 

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‎01-22-2020 01:21

‎01-22-2020 01:21

The first step to a warranty claim is to make contact with customer support using one of the options at contact.fitbit.com 

 

They'll be able to check your warranty status and lead you through the process 

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‎01-22-2020 19:44

In response to SteveH

‎01-22-2020 19:44

Hello @Dinakara_Hegde, welcome to the Fitbit Community Forums!

 

Thanks for bringing this to my attention. I was informed by our Support team that they already provided you assistance with the inconvenience you experienced with the wristband of your Versa. That said, my best advice for you at this moment will be to contact them back if your require further assistance or if you have any additional questions about the outcome of your case.

 

@SteveH Thanks for your suggestion!

 

I'll be around.

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